Online Banking Security

We use industry-accepted security practices, including firewalls and encryption, to safeguard the security of your personal financial information. These controls allow us to properly authenticate your identity when you access our online services and help to protect your information as it travels over the Internet between your computer and Connecticut River Bank, N.A. We also constantly monitor and assess the security of our systems.

Even the best security measures can only prevent fraud if you are also vigilant about employing the necessary safeguards to protect your information.


Phishing (pronounced "fishing") is an electronic scam that attempts to obtain confidential personal or financial information from its target. It takes the form of a fake message, usually an e-mail, which appears to be from a financial institution or service provider. The message usually includes the company name, logo and a link to a website which instructs you to update your account information by providing your Social Security number, bank account number, PIN, password, birth date, etc. with a dire warning if action isn't taken. A phisher can then use your personal information to commit fraud. Remember, Connecticut River Bank, N.A. will never ask you to confirm your account number, PIN, password or any other personal information via e-mail.

Lottery Scam

A typical lottery scam begins with an unexpected e-mail notification that you have won a large sum of money in a lottery – often originating from free e-mail accounts such as Yahoo, Hotmail, MSN, etc. Scammers will also often use the names of legitimate lottery organizations, thereby trying to make themselves look legitimate. You are usually told to keep the notice secret and to contact a claims agent to validate. After contacting the "agent" you are asked to pay supposed processing fees or transfer charges so the winnings can be distributed. Of course, you never hear from them again.

Identity Theft

Identity theft occurs when your personal information (anything from your Social Security or bank account numbers to your name and address) is stolen and the thief is able to use your information to commit fraud or theft, potentially damaging your credit record and good name in the process. The most common examples of identity theft include credit card fraud, phone or utility fraud, bank fraud, employment-related fraud, government document or benefit fraud and loan fraud. Contact us immediately should you believe you are a victim of identity theft.

We take the safeguarding of your information seriously. In fact, we believe keeping your information safe and secure is every employee's responsibility. Please contact us should you have any questions concerning the security of your information.

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